Terms & Conditions

"Agreement" means these Terms and Conditions, together with any engagement letter or statement of work that references them.

"Service" means any advisory session, workshop, or engagement delivered by Lumen Array, including the Placement Options Briefing, Hybrid Design Workshop, and Placement Strategy Advisory.

"User" or "Client" means the individual or organisation accessing this website or entering into a Service engagement with Lumen Array.

"We", "Us", "Our" refers to Lumen Array Sdn. Bhd., a company incorporated in Malaysia, with its registered office at Level 7, Menara UOA Bangsar, 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur.

"Content" means all materials, documents, diagrams, briefing sheets, and written outputs produced as part of a Service engagement.

"Website" means the pages and resources accessible at the domain operated by Lumen Array.

By accessing the Website or engaging a Service, you confirm that you have read and accept this Agreement in its entirety.

You must be at least 18 years of age and have the legal capacity to enter a binding agreement on behalf of yourself or the organisation you represent. If you are accepting on behalf of a company, you confirm that you have authority to bind that organisation.

If you do not accept these terms, please discontinue use of the Website and do not proceed with any Service engagement.

Lumen Array provides independent advisory services focused on AI infrastructure placement — helping organisations think through whether to keep compute on-premises, draw from cloud providers, or pursue a combination of both. Our work is informational and strategic in nature; we do not operate, manage, or resell technology infrastructure on behalf of clients.

Our current Service offerings are:

• –Placement Options Briefing — a single session covering trade-offs, framing questions, and a written summary (RM 530).
• –Hybrid Design Workshop — two sessions with diagrams and a hybrid blueprint (RM 1,340).
• –Placement Strategy Advisory — a three-month engagement with strategy documentation and revision support (RM 2,710).

Services are available to clients located in Malaysia and, subject to mutual agreement, in other jurisdictions. Delivery is conducted primarily in English via video call or in-person at our Kuala Lumpur office, as agreed per engagement.

You agree to use the Website and Services in good faith and for lawful purposes only. When participating in a Service engagement, you agree to:

• –Provide accurate and complete information about your organisation's context, infrastructure, and objectives.
• –Attend scheduled sessions at the agreed time, or provide reasonable notice if rescheduling is needed.
• –Respect the intellectual property in all deliverables — use them within your organisation, not redistribute or resell them.
• –Not misrepresent the scope or purpose of an engagement to us or to third parties.

You agree not to use the Website or any Content to: infringe applicable law; harm or deceive others; or attempt to access systems, data, or resources that are not made available to you.

All materials on the Website — including text, structure, design, and branding — are owned by or licensed to Lumen Array. Nothing in this Agreement transfers ownership of those materials to you.

Deliverables produced during a Service engagement (trade-off sheets, diagrams, blueprints, strategy documents) are provided to you under a limited, non-exclusive, non-transferable licence for internal use within your organisation. You may not republish, sell, or sublicense these materials to third parties.

Any frameworks, methodologies, or reference materials that Lumen Array brought to the engagement prior to your instruction remain the property of Lumen Array. Feedback and input you contribute during sessions remains yours; we do not claim ownership over your organisation's proprietary data or context.

All fees are quoted in Malaysian Ringgit (RM) and are subject to applicable taxes under Malaysian law, including SST where applicable. An invoice will be issued prior to or at the commencement of each engagement.

Payment is due within 14 days of invoice date unless otherwise agreed in writing. We accept bank transfer and other methods confirmed at the time of booking.

If you need to cancel an engagement, please notify us at least three business days before the scheduled start. Cancellations made with less notice may be subject to a partial fee to cover preparation time already expended. We will assess each situation reasonably and communicate clearly before any charge is applied.

We do not offer performance-based refunds or results-tied pricing. Advisory services involve information and guidance; outcomes depend on factors outside our control, including your organisation's decisions and execution.

The scope of each Service is defined at booking and summarised in any written confirmation we provide. We will make reasonable efforts to deliver sessions and materials within agreed timeframes.

Scope changes requested after an engagement has begun will be discussed openly. If additional work is required beyond the original scope, we will agree on any additional fee before proceeding — nothing will be charged without your advance agreement.

We reserve the right to involve other qualified advisors in the delivery of a Service where this improves the quality of output, and will inform you when this is the case.

Information you share with us about your organisation, infrastructure, and plans is treated as confidential. We do not disclose it to third parties without your consent, except where required by law or where we use anonymised, aggregated information to improve our advisory approach.

We ask that you treat our methodologies, frameworks, and unpublished materials shared during an engagement in kind — as confidential to your organisation and not shared externally.

This mutual understanding of discretion is foundational to the trust that makes advisory work useful for both parties.

The Website and all Service outputs are provided on an "as is" basis. Lumen Array makes no representation that any particular infrastructure outcome, cost saving, or operational result will be achieved by following our advisory input.

Our Services are informational and strategic in nature. They do not constitute legal, financial, tax, or engineering advice. Where those forms of professional advice are relevant to your situation, you should engage the appropriate qualified professionals independently.

We do not endorse any specific vendor, platform, or technology product. References to vendors or products during advisory sessions are for illustrative purposes only.

To the extent permitted by Malaysian law, we exclude all implied warranties, conditions, and representations relating to the Website and Services.

To the fullest extent permitted by law, Lumen Array's total liability to you under or in connection with this Agreement shall not exceed the total fees paid by you for the specific Service engagement to which the claim relates.

In no event will Lumen Array be liable for any indirect, incidental, or consequential loss, including loss of data, loss of profits, loss of business, or reputational harm — whether or not we were advised of the possibility of such loss.

Neither party is liable for failure or delay in performing obligations where that failure results from circumstances beyond reasonable control, including natural disasters, disruptions to communications infrastructure, or actions of government authorities.

You agree to indemnify and hold harmless Lumen Array, its directors, and advisors against any claims, costs, or losses arising from: your breach of this Agreement; your misuse of any Service output; or any false or misleading information you provide to us in connection with a Service engagement.

This obligation survives the conclusion or termination of any engagement.

Either party may end an ongoing engagement by providing written notice. Where a multi-session engagement is terminated mid-way, fees for work already completed and reasonable preparation costs incurred are payable; fees for undelivered sessions will not be charged.

We may suspend or terminate access to the Website, or decline to continue a Service engagement, if we have reasonable grounds to believe that a user is acting in breach of this Agreement or applicable law.

Sections relating to intellectual property, confidentiality, liability, indemnification, and dispute resolution survive the end of any engagement.

This Agreement is governed by the laws of Malaysia. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of Malaysia.

Before initiating formal proceedings, we ask both parties to make a genuine effort to resolve the matter through direct discussion. Most concerns can be addressed this way, and we prefer dialogue to formality wherever possible.

If direct discussion does not resolve the matter within 30 days of written notice, either party may refer it to mediation under the auspices of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, before proceeding to litigation.

Entire Agreement. This Agreement, together with any engagement letter, constitutes the entire agreement between the parties and supersedes all prior discussions on the same subject.

Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions continue in full effect.

Waiver. Failure to enforce any provision on one occasion does not waive the right to enforce it on a future occasion.

Assignment. You may not assign your rights or obligations under this Agreement without our written consent. We may assign our obligations to a successor entity in connection with a restructure or business transfer, provided that the successor is bound by equivalent obligations.

Notices. Formal notices under this Agreement should be sent in writing to the contact details in Section 16.

We may revise these terms from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes that affect ongoing engagements, we will notify you directly.

Continued use of the Website or ongoing participation in a Service engagement after a revision constitutes acceptance of the updated terms, unless you notify us otherwise.

We encourage you to review this page periodically if you engage with us regularly.